2021. 5. 21. 19:58ㆍ카테고리 없음
Established in 2002, Shenzhen Neo Electronic Co., LTD is a high-tech enterprise which focuses on the research, design, manufacture and sales of network digital product. Aug 15, 2017. When the Cool-iCam is operational, the green Battery LED will be solid. You can also test by operating the camera by pressing the shutter button (camera logo) on top to take a picture. The camera will vibrate to indicate that a photo has been taken. Power on the Camera by holding the shutter button found on top of the camera for 2-3 seconds.
Most Frequent Downloads
iON Camera+ App for Android Mobile App
- iON Camera is aware that the iON Camera+ App that is used for its Air Pro / Speed Pro and Snap Cam product lines is not currently available on the Google Play Store.
- You can manually download and add the application (or APK file) to your Smart Phone by clicking here to go to the Android App Download Page <.li>
iON the Home Firmware Update
Other Downloads
Air Pro™ Software for Windows Computers
- If you have a Windows/PC, your camera will automatically place the .exe file onto the SD card upon powering on the camera. Please turn the camera on and then connect it to your Windows computer with the supplied USB cable. Double click on the ion.exe application to launch the Desktop App.
- If you have any questions or issues regarding firmware please visit our FAQ.
Air Pro™ Software for MAC Computers
- If you have a MAC computer, you will need to download the APP below.
- If you have any questions or issues regarding firmware please visit our FAQ.
iON Air Pro™ 1 Software for Apple MAC
iON Air Pro 2/CamoCam/Speed Pro Software for Apple MAC
iON Air Pro™ 3 Software for Apple MAC
iON DashCam Software
- DashCam for Windows App
- Download FW Update for DashCam Windows
- Download FW Update Guide
iON SnapCam Firmware
iON SnapCam LE Firmware
Firmware FAQs
What do I do if my SnapCam freezes
You can Reset the device by holding the power button for 10-15 seconds
How do I reset the SnapCam
You can Reset the device by holding the power button for 10-15 seconds.
How do I Upgrade the Firmware on my New iON SnapCam?
For step by step instructions on how to upgrade your iON SnapCam firmware, plus video tutorials, quick start guides and SnapCam specific FAQs please see our dedicated SnapCam Support pages.
How can I update my WiFi PODZ?
*Make sure first the iON camera is up to date. To do so connect camera to PC, open iON program and select firmware check. If an update is needed, please perform the update first.
*Insert WiFi PODz in iON camera and secure PODz, but do not turn the WiFi PODz.
*Take 2 or 3 pictures. In order for the camera update to work a few photos must be taken first.
*Power WiFi PODz. WiFi PODz should be blinking indicating ready to connect.
*Connect to iON camera using your android or apple device and select WIFIPODZ. Enter password 123456789 to connect.
*Open iON Camera App from your device. You should get a message that a new firmware update is available for the WiFi PODz.
*After download, power off iON Camera and close your iON app from your smart device. From your android or apple device you must also turn off your WiFi.
*Power on your iON camera and then your iON WiFi PODz. *This is an important step. Your iON WiFi PODz LED will be solid blue for about 30 seconds, then it will blink 2 to 5 times and LED becomes solid blue again. Do not interrupt; the LED will be solid for another 30 seconds and will power off on its own. Please note the iON Camera will stay on.
*Press the iON WiFi PODz button once and the WiFi PODz will not power on. Pressed the iON WiFi PODz button a second time and the WiFi PODz will power on. The update is now complete.
*Enable your WiFi on your android or apple device and connect using the iON app.
How can I update my iON Air Pro camera using MAC?
Cool Cam Hbp Mac Download Software
*Make sure your iON camera is fully charged.
*Insert your memory card and power your iON product.
*Connect your camera directly to your MAC. Do not connect to USB hubs, keyboard or monitor.
*Your iON will show on your desktop as (NO NAME).
*Go to https://ioncamera.com and select your country followed by support and then drivers.
*Select iON Air Pro MAC version and confirm download.
*Once download is complete, move file to the root directly of your iON cameras memory, (NO NAME).
*Open the iON program and Select check (firmware). If an update is available select (Download).
*After download select (Install), a message remove (USB) will appear, do not disconnect yet.
*Close all windows and iON program.
*Select (eject) device.
*Disconnect the USB from back of iON camera. Your iON camera LED will flash green and red. Do not interrupt this process.
*When the camera stop flashing wait another 30 seconds.
*Your camera is now updated and ready to use with the newest firmware.
I can’t install the Mac Software Application. It keeps saying move the application to the camera’s memory card but I already did?
If you have downloaded the file more than once, the Mac may have added a download version number to the file name and the camera is not recognizing the application file name. Rename the file without the version info. Example: Mac may have renamed ion_v1.05 as ion_v1-1.05.
How do I check or update my Air Pro Firmware using a Mac?
The Instructions will help you install the Mac Application Software on your camera and then use the Application Software to update your camera’s firmware. To Update Air Pro Software and Firmware using Mac:
1. Visit the ion website (www.iontheaction.com) to download the latest Mac software application version.
2. Insert a Micro SD card with at least 2MB free space into the camera.
3. Press the Power button to turn the camera on.
4. Connect your camera to the Mac via the camera’s USB cable.
5. Use Finder to locate and open the new device “No Name” (You should see a folder “DCIM” and the file ion.exe when you open it.)
6. Drag the downloaded file to the device in the same folder as ion.exe.
7. Double click the newly loaded file to open the Mac Application.
8. Select “Firmware Check”
9. Follow the On Screen Directions exactly if the Application indicates that the firmware should be updated.
How do I check or update my Air Pro Firmware using a Windows Computer?
To Update Air Pro Firmware using a Windows PC:
1. Click the Start Icon in the lower left corner of the PC Screen
2. Click/Open “Computer” from the menu
3. Take note of the current Removable Drives.
4. Turn the camera on.
5. Connect the camera to the computer via USB. (Requires a USB 2.0 port on the PC)
6. You should see a new Removable Drive be added to the “Computer” window. This is the camera.
7. Click/Open the new Removable Drive
8. Run the ion.exe application
9. Select “Firmware Check”
10. Follow the On Screen Directions exactly if the Application indicates that the firmware should be updated.
How do I know what Firmware Version my Air Pro is running?
You can make sure you are running the latest firmware by using the Firmware Check option of the Windows or Mac Software Application..
To find out the specific version number the camera is running you can follow these steps:
1. Take a single still shot with the camera.
2. On a Windows Computer – Open the Start Menu and then Computer
3. Take note of the existing Devices with Removable Storage
4. With the camera On, connect the camera to a USB 2.0 port on the computer.
5. Watch for a new device to be added to the list of Devices with Removable Storage. This is your camera which is now accessible as just another folder on the computer.
6. Open the new folder and then successive folders DCIM/100Media. You are now looking at all the image files on the camera.
7. Right click on the new Still Shot file name and select Properties
8. Select the Details Tab
9. The Firmware Version is the Program Name in the Origin Section Example: Program Name v1.16
iON Firmware Update MAC
iON Firmware Update PC
iON Wi-Fi PODZ Update
What quality of image is the Cool-iCam capable of producing?
The Cool-iCam is capable of delivering:
5MP (Mega-Pixel) Photos with 720p Quality Video
What depth can my Cool-iCam be used underwater?
The Cool-iCam can be submerged underwater to the depth of 3m.
Still having issues? Contact Support Here
My Cool-iCams Power light keeps Green when trying to power on & Air Pro will not read my memory card.
In order for your camera to operate, you must have a memory card inserted into the MicroSD port found on the side of the device.
A Green Blinking Light Indicates that the Memory Card you are using is full so will need to either clear memory or use another Memory Card.
A Red/Green Blinking Light indicates that the memory card you are using is not compatible with the device.
Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB Storage.
It is recommended to Format your Memory Card before use.
Still having issues? Contact Support Here
How do I set the Time & Date for my Cool-iCam?
You can set the Time & Date in your camera by accessing the in-built app via PC/MAC
On PC:
-Go to Removable Disk
-Access the application “Cool-iCam.exe”
-Go to Date & Time and select “SET”
On Mac:
Coolcam Hbp App
-Go to “NO NAME” (or name of Removable Disk)
-Access the application “Cool-iCam.exe”
-Go to Date & Time and select “SET”
Here you can now set the relevant Date & Time.
My Cool-iCam didn’t come with all the accessories stated on the case.
Please see below:
| Chamshell + Paper Card |
| Short USB cable |
| Outsourced Bike Mount |
| QSG |
| Warranty Card |
What the LED lights indicate on my Cool-iCam?
The Cool-iCam has different LED Lights which indicate different functions found within the camera.
Green LED: Camera is in standby mode and ready to be used.
Red LED: Camera is recording if being operated or is being charged when connected to a power source.
Green/Red LED: Camera does not have a functioning memory card inserted.
Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB Storage.*
Green LED (Blinking): Indicates that the memory card in use is full.
*It is recommended to Format your Memory Card before use.
Still having issues? Contact Support Here
My Cool-iCam will not take photos/video?
Please ensure that the device is fully charged and is switched on.
When Powered On: Tap once on the shutter button found on top of the camera.
The Cool-iCam will then vibrate and the LED will blink to indicate a photo has been captured.
Please ensure that you are using a Memory Card which is Class 6 or above with Maximum 32GB capacity.
Why can’t I playback my Cool-iCam videos on my PC or Mac:
If you are unable to play back your videos it may be due to your media player being out of date.
We recommend using VLC media player for movie playback as this supports all types of files.
You can download this software for free for PC & Mac Here.
Where can I find the manual for the Cool-iCam?
All our manuals are available for download from our User Manual Section.
Where can I find the manual for the Cool-iCam?
Please ensure that you are using the cable provided to connect to your PC/Mac.
In order for your camera to connect, you must have a memory card inserted into the MicroSD port.
Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB capacity.
Why can’t I playback my Cool-iCam videos on my PC or Mac:
Please ensure that you are using the cable provided to connect to your PC/Mac.
In order for your camera to connect, you must have a memory card inserted into the MicroSD port.
Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB capacity.
Where can I find the manual for the Cool-iCam?
All our manuals are available for download from our User Manual Section.
Why won’t my Cool-iCam power up?
Please ensure that you are using the cable provided to connect to your PC/Mac.
In order for your camera to connect, you must have a memory card inserted into the MicroSD port.
Please ensure that you are using Memory Card Class 6 or above with Maximum 32GB capacity.
How do I know if my Cool-iCam is Powered Off?
Power off the Cool-iCam by holding the Shutter button found on the top of the device.
The Camera will vibrate and the LED will go blank indicating that there is no power to the device.
Still having issues? Contact Support Here
How do I know if my Cool-iCam is Powered On?
When the Cool-iCam is operational, the green Battery LED will be solid. You can also test by operating the camera by pressing the shutter button (camera logo) on top to take a picture.
The camera will vibrate to indicate that a photo has been taken.
Power on the Camera by holding the shutter button found on top of the camera for 2-3 seconds.
The Camera will vibrate to indicate the camera has powered up.
Alternatively, you can slide the lever found underneath the shutter up to start video recording.
The Camera will vibrate and the Green LED will turn Red to indicate that recording has started.
Please ensure that the camera is fully charged before use using the USB cable provided.
Still having issues? Contact Support Here